Privacy Policy

At CORVELLA LONDON (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from corvellalondon.us (the “Site”) or otherwise use our services (the “Services”).

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We may collect personal information in the following ways:

Information You Provide Directly

  • Contact details: your name, email, phone number, billing and shipping addresses.

  • Order details: products purchased, payment confirmation, delivery address.

  • Account details (if you create an account): username, password, login credentials.

  • Customer support: any details you share when contacting us (e.g. via forms, chat, or email).

Information We Collect Automatically

When you browse our Site, we may collect:

  • Device and usage data: IP address, browser type, operating system, referring URLs.

  • Browsing activity: pages viewed, time spent, clicks, interactions.

  • Cookies and similar technologies (pixels, tags, analytics tools) to improve your experience.

Information from Third Parties

  • Payment providers (e.g., PayPal, Stripe, Shopify Payments) for order processing.

  • Shipping partners (to deliver your products).

  • Analytics or advertising partners (to measure traffic and run targeted ads).

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Order processing & fulfillment: to confirm, ship, and deliver your orders.

  • Customer support: to respond to inquiries, complaints, or requests.

  • Account management: if you create an account with us.

  • Marketing & promotions: sending offers, newsletters, and product updates (only if you consent).

  • Website improvements: analyzing how visitors use our Site to make improvements.

  • Fraud prevention & security: to protect our Site, customers, and transactions.

  • Legal compliance: fulfilling obligations under applicable laws and regulations.

3. Sharing of Information

We do not sell your personal information. However, we may share it with trusted third parties:

  • Service providers: payment processors, shipping carriers, cloud hosting, IT support.

  • Marketing & advertising partners: to show relevant ads (e.g., Google Ads, Meta).

  • Legal authorities: if required by law, subpoena, or investigation.

  • Business transfers: in the case of mergers, acquisitions, or restructuring.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences.

  • Keep your shopping cart active.

  • Analyze website traffic.

  • Provide targeted advertising.

You may disable cookies in your browser settings, but some Site features may not function properly.

5. Data Retention

We retain your personal information only as long as necessary:

  • To fulfill the purposes described in this policy.

  • To comply with legal obligations (e.g., tax and accounting rules).

  • To resolve disputes and enforce agreements.

6. Data Security

We implement appropriate security measures (SSL encryption, access restrictions, firewalls) to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location (e.g., under GDPR or CCPA), you may have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Object to or restrict processing.

  • Withdraw consent for marketing.

  • Request a copy (data portability).

To exercise these rights, contact us at info@corvellalondon.us

8. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

9. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected such information, please contact us to have it removed.

10. International Users

If you access our Site from outside United Kingdom, please note your information may be transferred and stored in other jurisdictions where privacy laws may differ.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

info@corvellalondon.us