Return Policy
At CORVELLA LONDON, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of delivery under the conditions below.
Eligibility for Returns
- You must request a return within 14 days of receiving your order.
- Items must be unused, unworn, and in their original packaging.
- Proof of purchase (order number or receipt) is required.
- Certain items may be non-returnable for hygiene or safety reasons (e.g., intimate apparel, earrings, cosmetics).
How to Start a Return
To initiate a return, please contact us at: info@corvellalondon.us
We will provide you with instructions and the return address.
Refunds
- Once your return is received and inspected, we will notify you by email.
- If approved, your refund will be issued to your original payment method.
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Original shipping fees are non-refundable.
- Exchanges
We do not currently offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us immediately at info@corvellalondon.us with your order details and photos of the item. We will arrange a replacement or refund at no extra cost to you.